Interview with Michael Eisenstecken from BILSTEIN Service Center N.T.P. Srl in Italy

At its BILSTEIN Technical Center near Bolzano in Italy, N.T.P. installs high-quality suspension solutions for road vehicles, motorsport, small series and classic cars – always using BILSTEIN products. With its comprehensive know-how and high precision, N.T.P. stands for the highest level of suspension expertise and a passion for driving dynamics. Technician Michael Eisenstecken reveals why he trusts BILSTEIN.

1. How would you describe BILSTEIN in one sentence – from the perspective of a workshop professional?

For me, BILSTEIN stands for genuine suspension expertise – products that deliver what they promise and impress in terms of installation and handling.

2. Why would you recommend BILSTEIN products to other workshops?

Because you can rely on BILSTEIN. The parts fit, work straight away and customers are always thrilled after a test drive.

3. What do you appreciate most about the quality of BILSTEIN products in the aftermarket?

The quality of workmanship is top notch. You can immediately tell the difference in driving comfort and handling – and feel BILSTEIN’s decades of experience.

4. How do your customers experience BILSTEIN products after they have been installed?

After installation, many customers say that the car drives much more stably and precisely again. Some only then realise how big the difference was before. The feedback is consistently positive.

5. In your opinion, what distinguishes BILSTEIN from other manufacturers in the aftermarket?

For me, BILSTEIN is not just a spare parts manufacturer, but someone who really understands suspension systems. You can feel the experience they have gained from motorsport and original equipment.

6. How important is it to you that all BILSTEIN products undergo particularly extensive testing programs and are intensively tested in your own aftermarket driving tests?

Very important. We only install parts that we are absolutely sure will work. When a manufacturer puts so much effort into testing, it gives us a good feeling – and ultimately the customer too.