Privacy Policy

The contents of the website are made available by thyssenkrupp Bilstein GmbH, so that website visitors can read information about the product range of thyssenkrupp Bilstein GmbH and our company. The handling of personal data of the site visitors follows the strict requirements of the GDPR. We take the protection of your privacy when using our website very seriously as this important to us. In the following we are pleased to inform you about the collection of personal data.

Collection and processing of personal data

In general, you can visit the website of thyssenkrupp Bilstein GmbH on an anonymous basis, i.e. without informing us of who you are. When you visit our website, our web servers in Germany save as standard the IP address of your internet service provider via which you access our website, the site from which you access our website and the files you access from us, as well as the date of your visit and general information about your browser. These data are processed to ensure the security of the web server and to adapt the output of the information retrieved to your output medium (e.g. your phone. laptop or other device). These data are only analyzed in anonymized form for statistical purposes.

Personal data is stored and processed only if you provide us with this information, e.g. when completing a contact form or registering for personalized services. On the respective website you will be informed about the intended use and, if necessary, your consent to the storage and processing requested. Disclosure will only take place at thyssenkrupp companies and service providers affiliated with us, for example to send you the requested written information. Of course, all service providers are committed to data secrecy and confidentiality. A transfer to other third parties does not take place. Your data is always encrypted before transmission and processing to protect this data against unauthorized access

Cookies

Contact Form

To respond to your request thyssenkrupp Bilstein GmbH will process the following personal data if provided in the contact form: form of address, first name, last name, email, street, zip code, town/city, telephone number and content of your request. We will forward your personal data to recipients where this is necessary to meet your request. The legal basis for processing your personal data depends on your request and may take the form of a contract with you (Art. 6 (1) (b) GDPR), your consent (Art. 6 (1) (a) GDPR) or our legitimate interests in providing you with a good service based on a balance of interests (Art. 6 (1) (f) GDPR). We are supported in the operation of our contact form by our IT service providers as order processors. We will process your data – where processing is based on your consent – until your consent is withdrawn or – where processing is based on a balance of interests – until you object to this or your request has been completed. Unless you provide the data required to contact you and to understand and process your request, we will not be able to process your request. All other information is optional. This service is only for persons over the age of 18.

If we process your personal data on the basis of your consent (Art. 6 (1) (a) GDPR), you can withdraw this consent at any time for the future. If we process your personal data on the basis of a balance of interests (Art. 6 (1) (f) GDPR), you can object to this at any time for the future.

In addition we process the referrer information in connection with use of the contact form (Art. 6 (1) (b) GDPR), which is erased after 4 weeks at the latest. It is technically not possible to use the contact form without collecting this information.

Please note that enquiries regarding “Camper Vans, Motorhomes & RV’s”, “Marketing”, as well as “Sales” are processed via the Microsoft Dynamics programme and that your data is stored there in the context of your request. Please further note that requests made from the following countries may instead be processed via HubSpot and that your data is stored there in the context of your request: Canada, Mexico, Puerto Rico, and United States of America.

Facebook Pixel

On grounds of our legitimate interests in and for these purposes of analysis, optimisation and economic operation of our Services, our services use the so-called “Facebook pixel” by the Facebook social network, operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA or, if you are an EU resident, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”).

The Facebook pixel is a code snippet placed on our website.

Facebook Pixel allows Facebook to identify the visitors of our online content as a target group for displaying advertisement (known as “Facebook ads”). Accordingly, we use Facebook Pixel to display our posted Facebook ads only to Facebook users who have shown an interest in our services or who share certain factors (such as interests in certain topics or products determined on the basis of visited web pages), which we transmit to Facebook (which is known as Custom Audiences). Facebook Pixel also helps us understand the effectiveness of Facebook ads for statistical and market research purposes, by showing whether users have been redirected to our services after clicking on a Facebook ad (known as conversion, and allowing to determine on which devices a user is performing an action), in order to create so-called lookalike audiences or statistical twins (i.e. to broadcast ads to target groups that are similar to existing customers) and to obtain comprehensive statistics about the use of the website. Facebook Pixel establishes a direct connection to the Facebook servers when you visit our website. This way, the Facebook server is notified that you have visited our website and Facebook assigns this information to your personal Facebook user account.

For further information about the collection and use of data by Facebook and your privacy protection rights and options, please see the Facebook data protection policy at https://www.facebook.com/about/privacy/update. For specific information and details about Facebook Pixel and how it works, please visit the Facebook help section at https://www.facebook.com/business/help/651294705016616. You can disable this function as shown at https://de-de.facebook.com/business/help/1415256572060999?helpref=uf_permalink or at https://www.facebook.com/settings?tab=ads. You must be logged into Facebook to do this.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
The purpose of reCAPTCHA is to check whether the data input on our websites (e.g. in a contact form) is done by a human being or by an automated program. For this purpose, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis purposes, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.
The data processing is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting his web offers from abusive automated spying and from SPAM.
Further information on Google reCAPTCHA and Google’s privacy policy can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

Hotjar

This website also uses Hotjar, a web analytics tool provided by Hotjar Ltd, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta (www.hotjar.com). Hotjar enables us to measure and analyse user behaviour (e.g. clicks, mouse movements, keystrokes, etc.) on our website. The information generated by the tracking code and cookies during measurement and evaluation is transmitted to the Hotjar server in Ireland and stored there. The sole purpose of this data collection is to improve your user experience on our Hotjar-based website.

By means of the Hotjar tracking code embedded on the Hotjar-based websites, the following data in particular is collected and processed:

End device specific data

The following information is collected in relation to your terminal device and browser:

IP address of the end device (it is collected and stored in anonymised format);
Resolution of the screen/displays of the terminal device screen;
Type of terminal device (individual terminal device identifiers), operating system, and browser type;
Geographic location (country only);
Language preferred when viewing the Hotjar-based website.

User interactions

Mouse events (movements, position and clicks);
Keystrokes.

Log data

On a random basis, our servers automatically record information collected from client websites and Our website. Among other things, the following data is recorded:
Referring URL and domain;
Pages visited;
Geographical location (country only);
Language preferred when viewing the website;
Date and time when the pages of the website were accessed.

Details of Hotjar’s privacy policy can be found at https://www.hotjar.com/privacy. You can prevent the collection of data by Hotjar by clicking on the following link and following the information provided there: https://www.hotjar.com/opt-out.

More information about the cookies used by Hotjar can be found at Cookie Information.

Furthermore, Hotjar also uses third-party services, such as Google Analytics and Optimizely, to provide services. These third-party companies may store information that your browser sends as part of the website visit, such as cookies or IP requests. For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy statements.

Matomo

This website uses the open source web analysis service Matomo. Matomo cookies are stored on the basis of Art. 6 para. 1 lit. a DSGVO.The information generated by the cookie about the use of this website is not passed on to third parties. The Matomo cookies are set exclusively by your active consent. You can set the selection of cookies to be stored by making the appropriate settings in your browser software or by using the cookie pop banner. If you have consented to the setting of Matomo cookies, these will remain on your end device until you delete them or revoke your consent. You can revoke your consent to the setting of certain or all cookies at any time and without any preconditions here.

Your data protection rights

You have the right to request information about your stored personal data according to Art. 15 GDPR. In addition, you may request the correction or deletion of your data pursuant to Art. 16 and 17 of the GDPR. You may also have the right to restrict the processing of your data in accordance with Art. 18 of the GDPR and the right to receive the data you have provided in a structured, standard and machine-readable format in accordance with Art. 20 of the GDPR, provided that this does not adversely affect the rights and freedoms of other persons. If you have given us consent for data processing, you may revoke this consent at any time without formality and without adverse effects. Please note that the revocation has no effect on the lawfulness of the data processing that took place prior to the revocation and that it does not extend to such data processing for which another permissible circumstance exists and which may therefore also be carried out without your consent.

To exercise these rights, please contact the data controller or data protection officer named below.

Pursuant to Art. 77 GDPR, you also have the possibility to lodge a complaint with the respective competent data protection supervisory authority. The right of appeal is without prejudice to any other administrative or judicial remedy.

Information about your right to object according to Art. 21 of the General Data Protection Regulation (GDPR)

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(f) of the EU GDPR (data processing on the basis of a balance of interests); this also applies to any profiling based on this provision within the meaning of Article 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

The objection can be made without any formalities and should, if possible, be addressed to the data controller or data protection officer named in the data protection declaration below.

Responsible and data protection officer

Responsible for the collection and processing of personal data is:

thyssenkrupp Bilstein GmbH
August-Bilstein-Straße 4
58256 Ennepetal
Germany
Phone: +49 2333 791-0
E-Mail: info@bilstein.de

You can reach our data protection officer at:

thyssenkrupp Bilstein GmbH
Date Protection Officer
ThyssenKrupp Allee 1
45143 Essen
E-Mail: datenschutzbeauftragter@thyssenkrupp.com

Scope and amendments to this privacy statement

This privacy statement applies exclusively to the use of our website. It does not apply to the websites of other service providers to which we provide a link. We accept no responsibility or liability for third-party statements and guidelines with no connection to our website.

We reserve the right to amend these data privacy rules from time to time in accordance with future changes relating to the collection and processing of personal data.

Intellectual property and rights of use

The content including pictures and the design of the thyssenkrupp Bilstein GmbH website are subject to copyright protection and other laws for the protection of intellectual property. This website does not grant any license to use the intellectual property owned by companies of the thyssenkrupp Bilstein GmbH. In particular, duplication, distribution, reproduction, transmission, processing, modification, or any other use of the content on this website for commercial purposes without written permission from thyssenkrupp Bilstein GmbH is not permitted.

Trademarks

Unless otherwise indicated, all of the trademarks used on the thyssenkrupp Bilstein GmbH websites are protected by trademark law and may not be used without written permission from thyssenkrupp Bilstein GmbH. The same applies to company logos and signs.

Liability

The information that thyssenkrupp Bilstein GmbH presents to you on this website is compiled and updated periodically. Despite the utmost care, we cannot guarantee the content of this website to be free of errors. There is no warranty of merchantability, no warranty of fitness for a particular use, and no other warranty of any kind, express or implied, regarding the information or any aspect of this website. The content does not constitute a pledge or guarantee with regard to our products, especially concerning their marketability or their contractual suitability for a specific purpose. Any forward-looking statements on our website are based solely on opinions, (preliminary) estimates, or assumptions on the part of management at thyssenkrupp Bilstein GmbH. As such, they are subject to risks and uncertainties. thyssenkrupp Bilstein GmbH is not obliged to update such forward-looking statements. thyssenkrupp Bilstein GmbH reserves the right to undertake alterations or additions to the information or data provided at all times without further notice.

This website references third-party providers, in some cases by means of hyperlinks. thyssenkrupp Bilstein GmbH has no influence over the content of third-party websites. For this reason, thyssenkrupp Bilstein GmbH disclaims all liability regarding the content and data protection practices of the third-party websites to which it links. Before you use third-party websites, we recommend that you review the relevant terms and conditions and data protection provisions of said providers.